Upon completing a Transaction, you enter into a legally binding agreement with us to purchase the selected product and/or service.
🛑 Cancellation
Cancellation after payment is only permitted if explicitly stated on the Platform.
All cancellation requests are subject to approval and may require additional details.
We reserve the right to accept or reject cancellation requests at our discretion.
🔄 Replacement / Return / Refund
Once the product or service is delivered, you may request a replacement, return, or refund only if it does not match the description provided on the Platform.
Refund requests must be submitted within three (3) days from the date of the Transaction, or within the timeframe specified on the Platform (minimum 3 days).
To initiate a refund, raise a ticket or contact us at: 📧 hmnewvisioncare@gmail.com
Please include:
A clear and specific reason for the refund
Reference to the violated terms
Supporting proof, if applicable
All refund decisions are made at our sole discretion and may require further clarification or documentation.